I can see clearly now..
Yesterday was a bit of a fire drill at Chipin. We had a huge surge of widget views hitting our system just as we were migrating and expanding our servers. Not a good time, but Murphy’s law does state that just when you have your pants down someone walks in. A big thanks to our team for getting on the problem and working all day to fix it. Another big thanks to Caucho Technology for jumping in and helping us find a consultant to help optimize our resin install. I have used resin for several other projects, including at Stanford and I can only say great things about that team… they really support their product and price it right.
I apologize to any users that experienced a slowdown yesterday. We are working hard on a brand new architect that will scale to 100+ million widget views a day. Your input has been great and our next release is pretty cool! More soon.
January 27th, 2007 at 11:32 am
I can’t clearly understand how ChipIN operates when it appears TOTALLY unaccountable to the public (no one answers the phone numbers you post and no one answers your email.)
Your commission rate is higher than PayPal. I do not clearly understand how ChipIn works differently?
D
January 27th, 2007 at 11:40 am
Dayna,
We have a commitment to respond to your email/support inquiries within 24 hours. Your support email ticket arrived six minutes ago and you posted this comment four minutes ago. I think we are being reasonable in how we operate.
To answer your question, we offer a FREE service for users who choose to use their own Paypal account. We charge a 3.9% fee to users who ask Chipin to hold the funds. We do not have the high volumes that Payapl has and are unable to offer our services for anything lower due to risk management and other “inherent” costs of doing business. I welcome you to sign up for a Paypal account and use our service absolutely free. I hope that answers your question. Please do not hesitate to contact us via email for your support questions.
As a very small startup company we do not waste our money having someone sit by the phone 24/7. We would rather be working to improve our product. We are committed to providing a response to your support emails within 24 hours.
January 27th, 2007 at 11:41 am
Oh yeh, please visit our prior blog posting explaining our fees. http://blog.chipin.com/2007/01/10/chipin-fees/
January 27th, 2007 at 11:52 am
LOL @ “Your support email ticket arrived six minutes ago and you posted this comment four minutes ago. I think we are being reasonable in how we operate.”
I’d actually emailed & called like yesterday and still hadn’t heard anything…BUT! For the record…I DID get to speak to someone just now and I do understand where you guys are coming from. I did appreciate someone being able to be in the office and respond to my question so gracias, people, and I so look forward to what you guys will be doing in the future!
D